1. Collection of Your Personal Information :
“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
We collect personal information from Service Professionals offering their Services. Service Professionals and customers are required to create an account to be able to access certain portions of our Website. Service Professionals, if and when they create and use an account with Oserve, will be required to disclose and provide to Oserve information including personal contact details, personal identification details (such as CNIC number, phone number & location etc.) and participate in surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our Website.
2. Collection of Personal Information from Social Networking Sites :
3. Background Verification :
The Service Professional acknowledges that as part of the on-boarding process, the Company or an entity/agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Service Professional in order to authenticate inter alia the genuineness and competency of the Service Professional. In light of the above, the Service Professional expressly consents to and acknowledges the following: i) The Service Professional does not and will not have any objection to Oserve sharing the Service Professional’s personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record & other government issued IDs such as CNIC card, driving license etc. (collectively “Proprietary Information”) with the Verifier for the purpose of background checks and verification. ii) The Service Professional authorizes the Verifier to securely store the Service Professional’s Proprietary Information on their platform and understands that the Verifier shall endeavor to ensure confidentiality of the same. iii) The Service Professional acknowledges that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible to Oserve and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier’s platform. iv) Oserve reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification. If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as any identification details you provide during registration.
4. How Personal Information Is Used :
We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons:
5. Security :
We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Oserve may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Oserve is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
6. Disclosure :
We may share the information that we collect about you, including your personal information, as follows:
b. Information Disclosed to Third Party Service Providers and Business Partners: We may contract with various third parties for the provision and maintenance of the Website, Services and our business operations, and Oserve may need to share your personal information and data generated by cookies and aggregate information (collectively, “information”) with these vendors and service agencies. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.
c. Information Disclosed to Law Enforcement Or Government Officials: We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority or any other government official .
d. Information Disclosed at Your Request: We may share your personal information with other Registered Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, Oserve will send that Registered User a notice that includes the personal information that you have chosen to allow Oserve to reveal to users with whom you contract.
f. Using Information From Oserve: The Website facilitates your sharing of personal information with others in order to provide, and use the Services. If you agree to contract for a service, you may need to reveal your name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of others. You agree to use the information of other users solely for the following purposes: (a) Oserve-transaction-related purposes; and (b) using Services offered through the Website.
7. Account Protection :
Your password is the key to your Account. When creating your password, you should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you do share your password or your personal information with others, you are solely responsible for all actions taken via your Account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY OSERVE TO CHANGE YOUR PASSWORD.
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. OSERVE MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. OSERVE WILL POST ITS UPDATED POLICY ON THE WEBSITE ON THIS PAGE. OSERVE ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.